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Ticketing & Knowledge Base

a tactical helpdesk system built for frontline teams

AllianceDesk gives your team the power to manage tickets, automate workflows, and deliver mission-ready customer support.

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features

for teams that take it seriously

Discover why thousands of businesses choose Support Genix to transform their customer experience. From unlimited tickets to advanced automations, we’ve built the complete support solution.

all features

operational reports

track metrics and performance like a mission briefing

automation rules

save time with triggers, workflows, and smart assignments

ticket command center

manage all customer tickets from one secure interface

multi - channel support

connect email, web forms, and chat into one inbox for faster responses

Deploy Allience Desk

DEPLOY YOUR COMMAND CENTER

Set up your command center and get your support operations mission-ready in minutes. Keep every inquiry under control and respond with precision — no downtime, no confusion.

Mission Steps:

  • Create your Allience Desk account

  • Access your dashboard

  • Begin handling tickets immediately

 

Establish Categories

ESTABLISH OPERATIONAL DIVISIONS

Structure your support front lines for faster response times. Sort incoming requests into specialized units for technical support, billing, and general inquiries.

Suggested Divisions:

  • Technical Support Unit

  • Billing Operations

  • General Inquiries

Configure Assignment Rules

DEFINE ENGAGEMENT PROTOCOLS

Automate your chain of command. Define smart routing protocols that deploy each ticket to the right agent or team — ensuring no request goes unhandled.

Set Rules For:

  • Agent-Based Deployment

  • Role-Based Distribution

  • Category-Level Routing

Automate Communications

AUTOMATE INTEL REPORTS

Keep your troops and customers informed at every stage. Send instant alerts for new tickets, replies, and mission status changes — automatically.

Notification Types:

  • New Ticket Alerts

  • Reply Confirmations

  • Status Reports

 

Create Saved Responses

PREPARE STANDARD RESPONSE KITS

Save time and stay consistent with pre-written replies for common situations. Respond faster to FAQs, routine updates, and standard procedures — like a well-drilled unit.

Template Uses:

  • Frequent Inquiries

  • Routine Updates

  • Operational Procedures

testamonial

what our allIES are saying

“AllianceDesk helped us respond to clients 40% faster — without chaos.”


ID NR : 4228937332   Chase from accounting

“AllianceDesk helped us respond to clients 40% faster — without chaos.”


ID NR : 4228937332   Chase from accounting

choose the right plan for your team

Plans for Every Mission

Cadet

$59
USD / Half Year

  • Unlimited Tickets
  • Unlimited Users
  • Unlimited Email to Tickets
  • Help Me Write (New)
  • AI Writing Assistant (New)
  • AI-Powered Chatbot (New)
  • Knowledge Base (New)
  • Smart Analytics (New)
  • 1 Year Update & Support
Get started

Commander

$99
USD / Yearly

  • Unlimited Tickets
  • Unlimited Users
  • Unlimited Email to Tickets
  • Help Me Write (New)
  • AI Writing Assistant (New)
  • AI-Powered Chatbot (New)Ne
  • Knowledge Base (New)
  • Smart Analytics (New)
  • 1 Year Update & Support
Get started

General

$149
USD / Yearly

  • Unlimited Tickets
  • Unlimited Users
  • Unlimited Email to Tickets
  • Help Me Write (New)
  • AI Writing Assistant (New)
  • AI-Powered Chatbot (New)
  • Knowledge Base (New)
  • Smart Analytics (New)
  • 1 Year Update & Support
Get started